Process
A predictable sequence from first conversation to ongoing support — with demos, documentation and ownership you can keep.
Five stages
What we do, what you receive, how long it usually takes and what we need from you.
01
Discover
Clarify goals, users, constraints and success measures.
What we do
- Stakeholder interviews and current-state review
- Scope and risk workshop
- Technical and content audit where relevant
What you receive
- Written brief and recommended approach
- High-level timeline and budget range
Typical duration: 3–10 days
What we need from you
- Access to stakeholders
- Existing materials, analytics and credentials (if any)
02
Design
Shape information architecture, flows and interface direction.
What we do
- User flows and wireframes
- Visual design for key screens
- Prototype reviews with your team
What you receive
- Approved designs or clickable prototype
- Component direction for engineering
Typical duration: 1–3 weeks
What we need from you
- Feedback within agreed review windows
- Brand assets
03
Build
Implement in milestones with weekly demos.
What we do
- Front-end and back-end development
- Integrations and content modelling
- Automated checks where they pay off
What you receive
- Staging environment
- Demo recordings or live walkthroughs
Typical duration: 2–12+ weeks depending on scope
What we need from you
- Timely content and API access
- A product owner for decisions
04
Launch
Harden, migrate, train and go live carefully.
What we do
- QA pass and performance checks
- Redirects, DNS and release plan
- Staff training and handover docs
What you receive
- Production release
- Handover pack and credentials map
Typical duration: 3–10 days
What we need from you
- Go-live approval
- DNS or hosting access
05
Support
Keep the product healthy and improve what users need next.
What we do
- Monitoring and dependency updates
- Bug fixes and small enhancements
- Optional roadmap sprints
What you receive
- Monthly summary
- Clear backlog and response windows
Typical duration: Ongoing
What we need from you
- A retainer or ticket process
- Priority from your side
Working with us
Practical details that usually come up before kickoff.
Communication
Weekly demos, a shared project board and a single point of contact. Decisions stay written so nothing lives only in chat.
Time zones
We work with UK, Australian and US clients. Calls land in your working hours; async updates cover the overlap gaps.
Contracts and IP
Clear statements of work, milestone payments and IP transfer to you after final payment.
Payment milestones
Typical structure: discovery deposit, build milestones tied to demos, and a final payment at launch handover.
Tell us what you want to build.
Book a short call and we will outline scope, timeline and a fixed quote path.